Contact
Get in touch
Contact Us
Last updated: November 12, 2025
The best way to reach us is by email. Write to info@larchsong.com and a real person will get back to you.
Our customer service email is available 24/7. Most messages get a reply within a day.
To help us help you quickly
- Include your order number if you have one.
- For a damaged or faulty blanket, attach a photo.
- For a return, tell us which design and size you are sending back.
Quick links
- Shipping Policy: costs, times and tracking
- Return & Refund Policy: 30 days, change of mind welcome
- Size Guide: which blanket for which pet
- FAQ: everything else
Our registered address
HONOUR EXPERT LIMITED
FLAT/RM D 8/F
CHEONG FAT FACTORY BUILDING
NO.344-348 FUK WING STREET
CHEUNG SHA WAN KL
This is also where returns are sent, but please email us before posting anything.
Larchsong is a trademark owned and operated by HONOUR EXPERT LIMITED.
HONOUR EXPERT LIMITED
FLAT/RM D 8/F
CHEONG FAT FACTORY BUILDING
NO.344-348 FUK WING STREET
CHEUNG SHA WAN KL
Write to us at info@larchsong.com. Our customer service email is available 24/7.
Hong Kong SAR law governs this page and our store.